Refund Policy

At SP Cleaning, customer satisfaction is our priority. If you are not completely satisfied with our services, please review our refund policy below.

1. Cancellation Refunds

• Full refunds are available for cancellations made at least 24 hours before the scheduled service.
• A 50% cancellation fee applies to cancellations made within 24 hours of the scheduled service.
• No refund is provided for cancellations made after our team has arrived at the service location.

2. Service-Related Refunds

• If you are not satisfied with the cleaning service, report the issue within 24 hours.
• We will offer a free re-cleaning of the affected area at no additional cost.
• If the re-cleaning does not resolve the issue, a partial refund may be granted at our discretion.
• Refunds are not provided for subjective dissatisfaction, such as personal preferences regarding fragrance or cleaning techniques.

3. Non-Refundable Cases

• Refunds are not applicable if the cleaning team was unable to complete the service due to lack of access, water, electricity, or customer unavailability.
• No refunds will be provided for services that are fully completed and meet the described service standards.
• If customers provide incorrect service details (e.g., incorrect property size), refunds will not be granted.

4. Refund Processing

• Approved refunds will be processed within 7-10 business days via the original payment method.
• Transaction fees, if any, may be deducted from the refundable amount.

For refund requests, please email us at  spdeepcleaning.891@gmail.com